Recz Privacy Policy

Last updated September 22, 2021

This Privacy Policy describes the privacy practices applicable to the Recz platform (the “Platform”) and services (the “Services”) offered by Zuzu, Inc. The Platform includes the Recz web app, any features, functionality, account portals and Application Program Interfaces (APIs), and the Recz website located at www.getrecz.com (the "Site"), data and related tools and technologies.

About Recz

Recz provides a Platform that enables members to access a network of friends and friends of friends for recording and sharing recommendations of services providers. Membership is by invitation only. Using search/messaging functionality of the Platform, a member can search for, evaluate and communicate with providers recommended by friends and friends of friends. A member can recommend certain providers to the network, access a list of recommended providers, launch a query to multiple providers simultaneously, and communicate with each one separately. These communications are organized and stored on the Platform. A member can expand her network through invitations to new members and identifying existing friends, thereby expanding the trusted resources accessible to her.

We value facilitating communications and sharing by members of a network, while keeping the recommendations and communications of our members private and available only to the network. To protect that, we take your privacy seriously and use personal information only to make Recz work well for you.

Summary of Privacy Principles

If you decide not to read this entire Privacy Policy, we want you to walk away with a few key points about Recz’s privacy practices:

• Our Platform is designed to enable our members and service providers to interact with each other in real time and access pertinent information supplied by them.
• We use limited personal information to provide our Services, to communicate about existing and new Recz features, and to comply with our terms and applicable laws.
• We do not sell personal information.

Personal Information We May Collect

Here’s a description of the categories of information we collect when you interact with our Platform, and examples of how we use the specific types of information. We may collect:

• Account data, such as your first and last name, organization name, email addresses, phone number, neighborhood and other information you may choose to include in your profile/bio.
• Your contacts’ phone numbers and emails (if you choose to authorize this). To help users connect with people they know, we offer them the option to invite friends to join them on Recz.
• Names of friends you choose to invite to join you on the Platform.
• Messages you send to and receive from other users on the Platform, including placing or receiving requests for services, making recommendations of providers, accessing information from the Platform that has been provided by other members, communications between members and providers, and communications with prospective members. We review the contents of these messages only if there are user reports or systems flags indicating a violation.
• Usage and connections, including information about how you use the Platform, such as the types of services you request, conversations you engage in, content you share, features you use, actions you take, people or accounts you interact and connect with, and the time, frequency, and duration of your use.
• Communications that we exchange with users when they contact us with questions or feedback, including feedback about interacting with other users.
• Payment and transactional data. At this time we do not process any purchase transactions and accordingly, we do not collect payment and transactional data. If in the future we do process transactions we will collect payment and transactional data in a secure manner.
• Device data, such as device IP address (and derived location), device name and operating system, browser type and settings, telecommunications provider, operating system, the date and time of Platform use, interactions with the Platform, and the time, frequency, and duration of the interactions.

How We Use Personal Information

We use personal information to provide our services, including to:

• Invite you to our Platform;
• Operate the Platform and our business;
• Maintain and improve the Platform and the Platform’s features and/or functionality;
• Create and maintain your account;
• Facilitate network connections;
• Notify you when a member recommended by you has joined the Platform;
• Communicate with you about the Platform by sending you push notifications with announcements, updates, security alerts, and support and administrative messages, if you have enabled that functionality; and
• Provide support for the Platform, and respond to your requests, questions and feedback.

Direct marketing. We may send you direct marketing communications as permitted by law, including, but not limited to, notifying you of feature releases and special events. You may opt out of our email marketing communications as described in the “Opt out of marketing communications” section below. Please note that we may periodically send you transactional emails even after you opt out of direct marketing.

Research and development. We may create and use de-identified information for our business purposes, including to analyze the effectiveness of our Platform, to improve and add features to our Platform, and to analyze the general behavior and characteristics of users of our Platform.

Support and Maintenance. We may use third party analytics services to automatically log certain information about your mobile device and how you interact with the Platform. The information collected is used to troubleshoot and prevent errors, perform data analysis, and develop new features.

Compliance and protection. We may use personal information to:

• Protect our, your, or others’ rights, privacy, safety or property (including by making and defending legal claims);
• Enforce the Terms that govern the Platform;
• Enforce our Community Guidelines by investigating potential violations;
• Audit our internal processes for compliance with legal and contractual requirements and internal policies;
• Prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft; and
• Comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.

How We Share Personal Information

We do not sell personal information. In the ordinary course of business, we may share personal information with:

Service providers. Companies and individuals that provide services on our behalf or help us operate the Platform or our business (such as hosting, analytics, customer support, email and SMS delivery). We do not share your personal information with services providers, except as may be required for you to message and communicate with them.

Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.

Authorities and others. Law enforcement, government authorities, and private parties as we believe necessary to: (a) protect our, your, or others’ rights, privacy, safety, or property (including by making and defending legal claims); (b) enforce the terms and conditions that govern the Platform; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical, or illegal activity.

Business transferees. Acquirors and other relevant participants in business transactions (or negotiations for such transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale, or other disposition of all or any portion of the business or assets of, or equity interests in, Recz or our affiliates (including, in connection with a bankruptcy or similar proceedings).

How You Share Information on Recz

Members. When a member establishes an account on Recz, you share certain of your profile information with services providers and other members and prospective members of your network on our Platform. Recz members in your network or whom you have added or may want to add to your network may receive notifications about actions you take on the platform, such as recommending a provider. This information includes your name, username Iif applicable), the members of your network, the friend who nominated you, and the recommendations and comments that you have given Recz.

Providers. A services provider establishing an account on Recz shares certain of your profile information with members on our Platform. This information includes your name, contact method and the member(s) who recommended you.

Your Choices

Update, correct, inactivate or delete. You can contact us to ask us to update or correct your information. You may also inactivate or delete your account or request that we delete the contact phone numbers and email addresses you previously shared with Recz. Please note that we will need to verify that you have the authority to update, correct, or delete the account and certain activity generated prior to deletion may remain stored by us and may be shared with third parties as detailed in this Privacy Policy.

Opt out of marketing communications. You may opt out of marketing-related emails by following the opt out or unsubscribe instructions contained in the communications we send you.

Opt Out of Push Notifications. We do not send push notifications at this time. If we do in the future, and you opt-in to receive push notifications within the Platform, we may send push notifications or alerts to your mobile device from time to time. In that event you will be able to deactivate push notifications and alerts at any time by changing your device settings, changing the push notification settings within the Platform, or deleting the Platform.

Other Sites and Apps

The Platform may contain links to websites and other online services operated by third parties. In addition, our content may be integrated into web pages or other online services that are not associated with us. These links and integrations are not an endorsement of, or representation that we are affiliated with, any third party. We do not control websites or online services operated by third parties, and we are not responsible for their actions.

Processing of Personal Information in the United States

Regardless of where we may transfer your personal information within the United States, we will protect your personal information in accordance with this Privacy Policy, or as otherwise disclosed to you.

Data Security

You use the Platform at your own risk. We implement commercially reasonable technical, administrative, and organizational measures to protect personal information both online and offline from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us may not be secure. Therefore, you should take special care in deciding what information you send to us via the Internet. Please keep this in mind when disclosing any personal information to us via the Internet. In addition, we are not responsible for circumvention of any privacy settings or security measures contained on the Platform, or third-party websites. Finally, we cannot control the actions of users on the platform, who may seek to use third party apps or devices to record, store, or share content or communication without other users' prior consent. Please keep this in mind when using the Platform.

Children

The Platform is not intended for use by children under 18 years of age. If we learn that we have collected personal information through the Platform from a child under 18 without the consent of the child’s parent or guardian as required by law, we will delete it.

Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on the Platform. If required by law, we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Platform. Any modifications to this Privacy Policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your use of the Platform after the effective date of any modified Privacy Policy indicates your acknowledgment of the modified Privacy Policy.

How to Contact Us

You can reach us by sending an email letter to the following email addresses: providers@getrecz.com or members@getrecz.com.

Notice to Residents of Other States

Our services are localized and use of the Services is by invitation only. We provide Services only to local home services providers and members in the United States. Our Services are currently limited to metro Atlanta in Georgia.